Shipping policy

All in-stock items will be shipped within 5 business days^ after payment is received!
Unless otherwise stated as a Pre-order item, all products are in stock! 🌻

^ Business days exclude Saturdays, Sundays, and public holidays.

Local Shipping within Hong Kong 📦

  • SF Express (Fees paid on Delivery)

Shipping fees will be collected by SF Express upon pickup/delivery, you may choose doorstep delivery or self-pickup at designated locations
(e.g. SF Business Stations / SF Stores / SF Lockers / SF Partner Locations)


Tsuen Wan Self-Pickup Point 🏠
(For pickup only — not a showroom/studio!)

Address: Rooms C & D, 11/F, Lung Shing Factory Building, 142–148 Texaco Road, Tsuen Wan

Opening Hours: Monday to Friday 11:00 AM – 5:50 PM (Closed on public holidays ❗️)

【Orders must be placed and fully paid on the website before picking up】

Upon arrival, please inform our staff that you are here for pickup and provide the name and phone number used for the order.

Please remember to check and inspect your items before leaving. If there are any issues, feel free to raise them immediately 🧚🏻♀️If you discover any issues after opening the package (e.g. missing cards), please contact us within 7 days after pickup 🩵

 

International Shipping Methods 📦

Macau / Taiwan / China / Malaysia:

  • SF Express (Cash on Delivery)
    【Shipping fees will be collected by SF Express upon delivery】

Other Regions:

  • HKPOST (duties/taxes not included)
  • Yun Express (DDP - duties and taxes included in shipping fee)
  • SF Express (currently unavailable)

【The website will automatically display the required shipping fee, which must be paid together with the order. Fees paid on delivery is not accepted ✨】

 

Estimated Shipping Time ✈️

All items are shipped from Hong Kong. Estimated delivery times are as follows:

  • Hong Kong: 1–3 business days
  • Other Asian regions: 3–9 business days
  • North America (USA/Canada): 10–15 business days
  • Europe: 10–15 business days
  • Australia/New Zealand: 9–14 business days
  • Other regions: 10–20 business days

 

Shipping Risks 🪽

Once the parcel has been shipped, all risks (including loss, damage, or delays) will be transferred to the customer.

In the event of shipping issues, customers may file a compensation claim with the courier company. We are happy to assist with follow-up, but we are not liable for related losses 🙏🏻

 

Returned Parcels ⛔️

If a parcel is returned due to personal reasons (such as an incorrect address or failure to receive/sign for the package), we will contact the customer to arrange reshipment:

  • Additional handling fees will apply
  • Reshipping costs must be borne by the customer