Refund policy

1. Order Confirmation

Once payment has been confirmed, all orders are final and cannot be cancelled, refunded, or exchanged.

ALL SALES ARE FINAL 🙏🏻


2. Condition of Brand-New Products

All brand-new products sold by our store are unused and will be shipped in their original packaging.

As tarot decks and related products are printed materials, the following conditions may occur during the production process and are considered normal:

  • Slight color differences (due to screens or different print batches)

  • Minor misalignment or off-center printing

  • Cutting inconsistencies or uneven edges

  • Minor surface scratches, dents, or friction marks

  • Variations in card thickness or texture

  • Slight bending or differences in flatness

  • Ink or printing smell

  • Minor ink dots or production marks

Machine printing naturally comes with imperfections, and it is difficult to guarantee 100% flawless products. Please ensure you are comfortable with this before placing an order 🙏🏻


3. Condition of Second-Hand Products

All second-hand products are inspected before shipping, and their condition will be reflected in the product descriptions and photos.

The following conditions may occur (including but not limited to):

  • Signs of use or wear

  • Worn edges or slight bending of cards

  • Wear, dents, or imperfections on the outer box

  • Color changes over time

These are considered normal conditions and do not qualify for returns or exchanges.
Please evaluate whether you are comfortable with the condition before purchasing 💛


4. Outer Box & Packaging

Most tarot deck boxes are made of paper products, and the following may occur during production or shipping:

  • Minor dents or pressure marks

  • Imperfect corners or slight deformation

  • Minor surface scratches

These are common occurrences and do not affect the usability of the cards, therefore they are not considered valid reasons for returns or exchanges.

If the outer box is severely damaged and affects the cards inside, please contact us within 7 days for assistance 💬


5. Gilded Edges & Special Finishes

For products with gold/silver gilding or special finishes, the following may occur:

  • Uneven gilding or minor powder shedding

  • Minor scratches along the edges

  • Natural wear after use

These are normal characteristics of the production process and are not considered defects.

 

6. Major Defects Eligible for Assistance

Generally, assistance will only be arranged if the following issues significantly affect normal use:

  • Missing or duplicate cards

  • Severe printing errors (content cannot be recognized)

  • Serious cutting issues affecting usability

  • Obvious damage that was not previously disclosed

  • Deck box cannot close properly or protect the cards

All defects will ultimately be assessed according to the supplier’s/creator’s standards, and we will do our best to assist with communication.


7. Inspection & Claim Period

Please inspect your items as soon as possible after receiving them.

If there are any issues, please contact us within 7 days and provide photos or videos 📸
Requests made after this period will be considered acceptance of the product condition and will not be processed 🙏🏽


8. Incorrect Items

If you receive the wrong item, we will cover the related shipping costs and arrange delivery of the correct product 💛


9. Shipping Risks

Once the parcel has been shipped, all risks (including loss, damage, or delays) will be transferred to the customer.

In the event of shipping issues, customers may file a compensation claim with the courier company. We are happy to assist with follow-up, but we are not liable for related losses 🙏🏻


10. Returned Parcels

If a parcel is returned due to personal reasons (such as an incorrect address or failure to receive/sign for the package):

  • Additional handling fees will apply

  • Reshipping costs must be borne by the customer


11. Pre-Order & Group Order Products (Waiting Time)

Pre-order/group order products require production and shipping time.

  • All timelines are estimated and delays may occur

  • Cancellations or refunds due to waiting time will not be accepted

  • If the supplier runs out of stock or discontinues the product, we will arrange a refund or provide store credit


12. Subjective Opinions (e.g. “Not Worth It”)

The perceived value of a product is subjective, including but not limited to:

  • Feeling that the product does not meet expectations

  • Thinking the item is “not worth the price”

These reasons do not qualify for returns or exchanges. Thank you for your understanding 💛


13. Force Majeure

If delays or order issues occur due to force majeure events (such as natural disasters, pandemics, logistics disruptions, etc.), we will continue to provide updates whenever possible, but refunds will not be accepted.

 

Our store reserves the right to make the final decision regarding all orders and disputes.
In the event of any disputes, our store policies and supplier standards shall prevail 🫶🏽